Last updated: April 2026

Vi Home (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of visitors to our website. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit vihome.it and use our services, in accordance with the EU General Data Protection Regulation (GDPR – Regulation 2016/679) and Italian Legislative Decree 196/2003 (as amended by Legislative Decree 101/2018).

1. Data Controller

The Data Controller responsible for your personal data is:

Vania Pace – Sole Proprietor
Vi Home – Short-term rental management and property services
Rome, Italy

Email: vihomeroma@gmail.com
Phone: +39 338 34 38 541
Website: vihome.it

You may contact the Data Controller at any time to exercise your rights or to ask questions about this Privacy Policy using the contact details above.

2. Types of Personal Data Collected

We collect and process the following categories of personal data:

Data you provide directly:

Contact information – Full name, email address, phone number
Message content – The text of any message you submit through our contact form
Communication data – Any information you voluntarily share with us via email, phone, or other direct communication

Data collected automatically when you visit our website:

Technical data – IP address, browser type and version, operating system, device type, screen resolution
Usage data – Pages visited, time spent on pages, referring website URL, date and time of access
Cookie data – Information stored by cookies and similar tracking technologies (see the Cookies section below)

Data we do NOT collect:

We do not require user registration or account creation
We do not collect payment or financial data through this website
We do not collect data on minors knowingly
We do not collect sensitive or special category data (as defined in GDPR Art. 9)

3. How We Collect Your Data

We collect personal data through three methods:

Contact form submissions – When you fill out and submit our contact form (powered by WPForms), you voluntarily provide your name, email address, phone number, and message. This data is transmitted to us via email and stored in our website database.
Cookies and tracking technologies – When you visit our website, certain data is collected automatically through cookies and similar technologies. You can manage your cookie preferences through the cookie consent banner provided by Complianz. See the Cookies section below for full details.
Direct communication – When you contact us by email or phone, we collect the personal data you choose to share during that communication.

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes, each supported by a specific legal basis under GDPR Art. 6(1):

Responding to inquiries – To reply to messages submitted through our contact form or via email/phone.
Legal basis: Art. 6(1)(b) – Necessary for pre-contractual measures taken at your request.
Providing our services – To manage property inquiries, rental information, and property management consultations.
Legal basis: Art. 6(1)(b) – Performance of a contract or pre-contractual measures.
Website functionality – To ensure the proper functioning of our website through essential/functional cookies.
Legal basis: Art. 6(1)(f) – Legitimate interest in providing a functional website.
Website analytics and improvement – To understand how visitors use our website and improve its performance.
Legal basis: Art. 6(1)(a) – Your consent (provided via the cookie consent banner).
Legal compliance – To comply with legal obligations applicable to our business.
Legal basis: Art. 6(1)(c) – Compliance with a legal obligation.
Protection of rights – To establish, exercise, or defend legal claims.
Legal basis: Art. 6(1)(f) – Legitimate interest in protecting our rights.

We do not use your personal data for automated decision-making or profiling.

5. Data Retention Periods

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Contact form submissions – Retained for up to 24 months from the date of submission, unless a business relationship is established.
Email correspondence – Retained for up to 24 months from the last communication, unless required for legal purposes.
Cookie data – Retention periods vary by cookie type. Functional cookies expire at the end of your browsing session or within 12 months. See the Cookie Policy for details.
Legal/tax documentation – Retained for up to 10 years as required by Italian tax and civil law.

After the applicable retention period expires, your personal data will be securely deleted or anonymised.

6. Data Sharing and Third-Party Processors

We do not sell, trade, or rent your personal data to third parties.

We may share your personal data with the following categories of third-party service providers (data processors) who process data on our behalf and under our instructions:

Hosting provider – Aruba S.p.A. (Ponte San Pietro, Italy) – Provides server hosting for our website. Aruba’s servers are located in Italy within the European Union.
Contact form provider – WPForms – Processes contact form submissions. Data is stored in our WordPress database on Aruba’s Italian servers.
Cookie consent management – Complianz (Really Simple Plugins) – Manages GDPR cookie consent preferences. Complianz stores consent data locally and does not transfer data externally.
SEO plugin – Yoast SEO (Yoast BV, Netherlands) – Used for search engine optimisation. Yoast does not collect personal visitor data through its plugin.
Font delivery – Google Fonts (Google LLC, USA) – When you visit our website, your browser connects to Google’s servers to load fonts. This may transmit your IP address to Google. See section 7 below.

Each third-party processor is contractually bound to process data only for the specified purposes and in accordance with the GDPR.

7. International Data Transfers

Your personal data is primarily stored and processed within the European Union (Italy), specifically on Aruba S.p.A. servers located in Italy.

However, some third-party services may involve transfers of data outside the EU/EEA:

Google Fonts (Google LLC, USA) – When our website loads Google Fonts, your IP address may be transmitted to Google’s servers in the United States. Google participates in the EU-U.S. Data Privacy Framework and maintains appropriate safeguards for data transfers.

We ensure that any international data transfer is carried out in compliance with the GDPR, relying on adequacy decisions by the European Commission (Art. 45 GDPR), Standard Contractual Clauses (Art. 46 GDPR), or other appropriate safeguards as required by law.

8. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right of access (Art. 15) – You have the right to request a copy of the personal data we hold about you.
Right to rectification (Art. 16) – You have the right to request correction of any inaccurate or incomplete personal data.
Right to erasure (Art. 17) – You have the right to request deletion of your personal data, subject to certain legal exceptions.
Right to restriction of processing (Art. 18) – You have the right to request that we limit the processing of your personal data under certain circumstances.
Right to data portability (Art. 20) – You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to object (Art. 21) – You have the right to object to the processing of your personal data based on legitimate interests.
Right to withdraw consent (Art. 7) – Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
Right to lodge a complaint – You have the right to lodge a complaint with the Italian Data Protection Authority.

How to exercise your rights:

You may exercise any of these rights by contacting us at vihomeroma@gmail.com or +39 338 34 38 541. We will respond to your request within 30 days of receipt.

Supervisory Authority:
If you believe your data protection rights have been violated, you have the right to lodge a complaint with:

Garante per la Protezione dei Dati Personali
Piazza Venezia 11, 00187 Roma, Italy
Website: www.garanteprivacy.it
Email: garante@gpdp.it

9. Cookies

Our website uses cookies and similar tracking technologies. We use the Complianz plugin to manage your cookie consent in accordance with the GDPR and the Italian Cookie Law (Directive 2002/58/EC).

Strictly necessary / functional cookies – Essential for the basic functionality of our website (e.g., remembering your cookie consent preferences). These cookies do not require your consent.
Analytics cookies – Help us understand how visitors interact with our website. These cookies are only activated with your consent.

You can manage or withdraw your cookie consent at any time through the cookie settings banner on our website. For full details, please refer to our Cookie Policy.

10. Data Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure:

Secure hosting – Our website is hosted on Aruba S.p.A. servers located in Italy, within secure data centres that comply with EU data protection standards.
SSL/TLS encryption – All data transmitted between your browser and our website is encrypted using HTTPS.
Access controls – Access to personal data is restricted to authorised personnel only.
Regular updates – We keep our website platform, themes, and plugins updated to address security vulnerabilities.

11. Links to Third-Party Websites

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will update the “Last updated” date at the top of this page.

13. Contact Information

If you have any questions about this Privacy Policy, the data we hold about you, or you would like to exercise any of your data protection rights, please contact us:

Vania Pace – Vi Home
Rome, Italy
Email: vihomeroma@gmail.com
Phone: +39 338 34 38 541
Website: vihome.it

This Privacy Policy is governed by the laws of Italy and the European Union, including the General Data Protection Regulation (EU) 2016/679 and Italian Legislative Decree 196/2003 as amended.